Demand for water caused by the very hot  weather over the past 2 weeks has put a strain on our distribution network. Such was the demand over the weekend 30th June/1st July that our pumps were barely able to keep up with daytime usage.  Although we have managed to maintain an adequate water supply to all consumers, we may be forced to implement measures to restrict the use of water 


Although we have the powers to restrict the use of water, including a hosepipe ban and a ban on filling swimming pools as well as powers to restrict water use by commercial customers, we want to avoid having to use them. If all consumers make a genuine effort to use water responsibly these restrictions will not be necessary.

We have posted notices in public places giving guidance on everyday ways in which water can be saved. All customers will receive a similar notice through the post in the next few days. Please act on the recommemndations. By using responsibly you will avoid inconvenience to yourselves and others.

In the meantime, if you see a leak or even suspect that there is one, pleae contact us straight away.

Click here to see and download the notice.

Water Charges 2018 - 2019

The company has notified OFWAT the water industry's economic regulator and consulted with the Consumer Council for Water prior to publishing its water charges covering the year commencing 1st April 2018. There will be small increases in average bills for both unmeasured and measured households in 2018-19 compared with those in the year ending 31 March 2018.  The changes are summarised as follows:
Households where charges are based on the Rateable Value of the property: The average bill will rise from  £246.66 to £250.59 an increase of 1.59%
Households with metered supplies:  Bills, based on the average water usage of 105 cubic metres, will rise by 0.46% to £181.19 compared with the charges for 2017-18.
The Watersure charge for vulnerable customers will remain unchanged at £220.05
A more detailed explanation of the charges for 2018-19 can be found by clicking on the 'Water Charges' tab on the left of the page. 
Those consumers who have any questions about the new charges or would like to consider changing to a metered supply should contact the Estate Office for advice. Click on the 'Contact us' tab. 

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