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URGENT - SAVE WATER - WE NEED YOUR HELP

The recent few days of extreme weather with snow followed by temperatures well below zero  has put a strain on our distribution network. Although we have managed to maintain an adequate water supply to all consumers we are losing water from leaks in premises and through the wider network. We are doing our utmost to identify and repair them but in the meantime we are asking every one to use water sparingly.

If you see a leak or even suspect that there is one, pleae contact us straight away.

Although we have the powers to restrict the use of water including a hosepipe ban and a ban on filling swimming pools as well as powers to restrict water use by commercial customers we want to avoid having to use them. If all consumers make a genuine effort to use water responsibly these restrictions will not be necessary.

We have written to your parish council chairmen explaining the situation and have asked them to pass on the message.  We have posted similar notices in public places giving guidance on everyday ways in which water can be saved.

Using water responsibly may save you a major inconvenience. Please help us to help you.

Click here to see and download the notice.

Water Charges 2018 - 2019

The company has notified OFWAT the water industry's economic regulator and consulted with the Consumer Council for Water prior to publishing its water charges covering the year commencing 1st April 2018. There will be small increases in average bills for both unmeasured and measured households in 2018-19 compared with those in the year ending 31 March 2018.  The changes are summarised as follows:
 
Households where charges are based on the Rateable Value of the property: The average bill will rise from  £246.66 to £250.59 an increase of 1.59%
 
Households with metered supplies:  Bills, based on the average water usage of 105 cubic metres, will rise by 0.46% to £181.19 compared with the charges for 2017-18.
 
The Watersure charge for vulnerable customers will remain unchanged at £220.05
 
A more detailed explanation of the charges for 2018-19 can be found by clicking on the 'Water Charges' tab on the left of the page. 
 
Those consumers who have any questions about the new charges or would like to consider changing to a metered supply should contact the Estate Office for advice. Click on the 'Contact us' tab. 

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