News Archive

Water Charges for 2016 - 2017

The company has notified OFWAT the water industry's economic regulator and consulted with the Consumer Council for Water prior to publishing its water charges covering the year commencing 1st April 2016. There will be an overall increase in average bills of 3.99%. This breaks down as follows:

Consumers whose charges are based on the Rateable Value of their property: The average bill will rise from £237.99 to £240.61 an increase of 1.10%

Consumers with metered supplies: The average bill will rise from £173.60 to 176.66 an increase of 1.76%.  

A summary of the charges for 2016-17 can be found by clicking on the 'Water Charges' tab on the left of the page. 

Those consumers who have any questions about the new charges or would like to consider changing to a metered supply should contact the Estate Office for advice. Click on the 'Contact us' tab. 

CCG Minutes & Draft Determination

Ofwat published their draft determination of price controls 2015-20 specific to Cholderton on 26th September. Click to view: www.ofwat.gov.uk/pricereview/pr14/det_pr1409draftchl.pdf 

The company's Customer Challenge Group met on 13th October to review the draft determination prior to the company responding to Ofwat. The minutes of that meeting can be seen by accessing the customer engagement tab opposite and clicking on the 6th Meeting. The company's representation to the draft determination was sent to Ofwat on 29th October and is published on the Ofwat website. Click on the link to view: http://www.ofwat.gov.uk/pricereview/pr14/res_stk201411pr14chdddrep.pdf

Ofwat will make their final determination on price controls for 2015-20 on 12th December 2014.

Water Resources Management Plan 2014

 

Publication of the final plan 

Defra have reviewed the company's final plan and approved it for publication on 23 July 2014.

You can download or view a copy of the Final Plan together with the workbook by clicking on the 'Our Plans' tab. 

New Appointments

The company has appointed Adam Lowe to manage the day to day admnistration of the company. He will be at the company's offices during working hours and will be the first port of call for customers who have queries or require information. 

Artemis  Cropper has taken over as Company Secretary and Customer Relationship Manager. She  will act as the company's representative on the Customer Challenge Group and organise the company's liaison meetings with parish councils and other stakeholders.

The out of hours contact telephone number has changed. The number can can be found by clicking on the 'Contact us' tab.

Death of the Company Secretary

It is with great sadness that the company has to announce the sudden death of Vivienne Brett the company secretary who was well known to many customers.  Vivienne worked for the company for many years and acted as the first point of contact for those who telephoned or called at the estate office. She worked tirelessly not only for the water company but also as secretary to the Cholderton Estate. She will be sorely missed.

Water Charges 2014 - 2015

The company has received approval from OFWAT the water industry's economic regulator to publish its water charges covering the year commencing 1st April 2014. 

 Consumers whose charges are based on the Rateable Value of their property will have an average increase in their water bills of 7.8%. Those consumers with metered supplies will see an average increase in their bills of 5.6%. A letter explaining the reasons for the increases has been sent to every address to which the company supplies water.

A summary of the charges for 2014-15 can be found by clicking on the 'Water Charges' tab on the left of the page. 

Those consumers who have any questions about the new charges or would like to consider changing to a metered supply should contact the Estate Office for advice. Click on the 'Contact us' tab. 

Business Plan 2015-2020

Thanks to the Chairmen of the Cholderton Parish Meeting and Shipton Belling Parish Council we have been able to give presentations in both villages on the subject of the company's proposed business plan for the period 2015 - 2020. 

We will be submitting the business plan and accompanying financial schedules to Ofwat at the end of this month

To view or download a copy of the presentation click on the 'Customer Engagement' tab and follow the instructions.

Drought Plan 2012

The Secretary of State has approved the company's Drought Plan 2012 for publication. For further details about the Plan please click on 'Our Plans' tab where a copy may be viewed or downloaded. Information about the availability of printed copies is contained in the same place.

Water Charges 2013 - 2014

 

The company has received approval from OFWAT the water industry's economic regulator to publish its water charges covering the year commencing 1st April 2013. 

Consumers whose charges are based on the Rateable Value of their property will see an increase in their charges from 0.8595 to 0.900 in the £. This will be partly offset by a reduction in the standing charge from £42.00 to £40.00. The net effect will be an overall average increase of 2.6%. Households on a water meter will have their charges increased by an average of  just 0.6%.

A summary of the charges for 2013-14 can be found by clicking on the 'Water Charges' tab on the left of the page. 

Those consumers who have any questions about the new charges or would like to consider changing to a metered supply in order to reduce their water bills should contact the Estate Office for advice. Click on the 'Contact us' tab. 

South West Drought Status Removed

The Met Office announced that last month was the wettest April since records began. The rainfall has restored many rivers and reservoirs, easing the pressure on the environment, and has been welcomed by farmers, gardeners and water companies. This has led the Environment Agency to remove the drought status for certain areas, including the South West of England. 

Low groundwater levels remain a concern across many parts of England, with many still at a similar level to those in 1976 and unlikely to return to normal levels before the winter. A return to a long period of dry weather would increase the risk of drought status applying again.

Click on the 'Saving Water' tab for more local information.

Environmental Drought

The Environment Agency have declared most parts of the South West of England to be in a state of Environmental Drought following 2 sucessive dry winters and many months of below average rainfall.

The Cholderton & District Water Company currently has no restrictions on water use in place. However, we are asking all consumers to use water responsibly as doing so will help  to conserve  supplies. Showing restraint now will reduce the likelihood of  restrictions later.

Click here to see a copy of the Environment Agency's  press release

Statement of Response & Draft Drought Plan (Revised)

The company has published its Statement of Response to the representations that were received about its draft Drought Plan. A revised draft has been sent to Defra who will review it and decide whether to call a public hearing or issue directions for changes to be made. The company will publish the final plan when this process has been concluded.

Copies of the Statement of Response and revised Draft Plan may be viewed at:

  • The Crown Inn, Cholderton
  • Boot Inn, Shipton Bellinger
  • Parkhouse Stores, Shipton Bellinger
  • Cholderton Farm shop

Copies may also be obtained by contacting the Estate Office

email: admin@cholderton-estate.co.uk

Tel: 01980 629 203

Click here to view the Statement of Response

Click here to view the revised draft Drought Plan

Click here to view the new Annex D to the revised draft Drought Plan

Water Charges 2012 - 2013

 

The company has received approval from OFWAT the water industry's economic regulator to publish its water charges covering the year commencing 1st April 2012. 

 Consumers whose charges are based on the Rateable Value of their property will have an increase in their water bills of 4.8%. Those consumers with metered supplies will see an average increase in their bills of 0.5%. 

A summary of the charges for 2012-13 can be found by clicking on the 'Water Charges' tab on the left of the page. 

Those consumers who have any questions about the new charges or would like to consider changing to a metered supply should contact the Estate Office for advice. Click on the 'Contact us' tab. 

Water Exercise

 TRAINING FOR EMERGENCIES

All water companies have to have plans in place to deal with emergencies such as a major loss of supply to consumers across the distribution area. In our case we have an arrangement with Wessex Water whose resources, which are much greater than ours, will be made available to support us in the event of a major emergency.

To be effective plans have to be tested on the ground in conditions which simulate a real emergency. On 9thNovember 6:30am we contacted the Wessex control room and ‘reported’ a serious loss of supply affecting the village of Cholderton and many of the outlying properties. By 09:40am a team from Wessex had assembled at Parkhouse garage complete with a 40ft curtain-sided articulated truck carrying static water tanks, a large water tanker, a flatbed delivery vehicle and other support equipment. We provided an all-terrain forklift to transfer the water tanks to the flatbed and then to off-load them at designated sites around the area where water supplies were deemed to have been lost.

While the static tanks were being deployed Cholderton staff were engaged in making deliveries of bottled water to outlying properties and providing water to animal troughs using a tractor pulled farm tanker. The last static tank was in position by 12:10pm, 5hours 40 minutes after we had ‘declared an emergency’.

The exercise provided some valuable lessons which will be incorporated in our emergency plans. We would like to thank the Wessex team for many of whom this was their first major deployment. They demonstrated that they can provide Cholderton with effective emergency support at short notice. Finally we would like to thank our customers for their cooperation during the exercise and apologise for any inconvenience that we may have caused during the deployment.

Release of radioactive material in Japan

There have been recent media stories regarding the prohibition of drinking

water supplies to infants inTokyo on the basis of the detection of radioactive

Iodine.

 Reports have now been made of the detection of the minute traces of iodine

in air samples, in Oxfordshire and Glasgow. The Health Protection Agency

have issued advice, available on its’ website, stating, “There is no health risk

to people living in the UK from the release of radioactive material from the

Japanese nuclear power plant”.

Click here to see the FAQs from the Health Protection Agency website

Water Charges 2011 - 2012

The company has received approval from OFWAT the water industry's economic regulator to publish its water charges covering the year commencing 1st April 2011. 

 Consumers whose charges are based on the Rateable Value of their property will have an average increase in their water bills of 5.35%. As an example, in 2011-12 a household with a rateable value of £150  will pay £163.03 for their water.

Those consumers with metered supplies will see a decrease in their bills. A typical household using 125 cubic metres of water per annum will pay £182.00, a reduction of 1.42%.

A summary of the charges for 2011-12 can be found by clicking on the 'Water Charges' tab on the left of the page.

Interruption to supplies

An electrical failure on the abstraction pumps during the early hours of 13th September has caused the water level in the main service reservoir supplying Cholderton and Shipton to drop. Some consumers have had an interruption in supply and others have experienced a reduction in water pressure. 
The fault has been repaired and the reservoir is now filling.  However, it will be a few hours before pressure is back to normal. We apologise to those who have been inconvenienced.

Water is a precious resource - Save it

England has experienced the driest 6 months for 29 years.  The need to use water responsibly is greater than ever. We have recently written to Parish Councils expressing our concerns. 

Click here for more detail and to see how you can save water.

Final Water Resources Management Plan

The company's final Water Resources Management Plan has been published.  To view or download a copy please click on 'Our Plans'. Copies are also available from the Estate Office; go to 'Contact Us for details.

Water Charges 2010 -11

The company has received approval from OFWAT the water industry's economic regulator to publish its water charges covering the year commencing 1st April 2010.  Bills for consumers charged on the Rateable Value of their property will increase by an average of 3.2%.  Those with metered supplies will have an average increase of 3.1%. A summary of the charges for 2010-11 can be found by clicking on the 'Water Charges' tab on the left of the page.

Water Resources Plan - Supplementary

The company has provided the Secretary of State with additional information to supplement the Draft Water Resources Plan.
The supplementary information may be viewed by clicking on 'Our Plans'. Copies may also be obtained by contacting the Estate Office.

Final Business Plan

The company's Final Business Plan is available for viewing.  

Headline Proposals:
The company will invest  £164,000 in the business between 2010 & 2015 
Average water bills will rise by 14.8% over the 6 years 2009/10 to 2014/15

To see the full details please click on 'Our Plans' and scroll down to Final Business Plan 2010 - 2015

Flood Prevention

The Company has just completed the programme of works to protect the borehole that proved vulnerable to flooding in December 2006.

A 1.5 metre high bund wall now protects the pump house and the borehole casing has been raised by 1.2 metres.  This gives a good safety margin against future events as the depth of the flood water in 2006 was aproximately 0.3 metres.

The Environment Agency have made a major contribution by clearing the bed and banks of the river Bourne in the appropriate areas.  The company's own staff have removed obstructions from under a bridge.  These works will allow water run-off from the road surfaces in storm conditions to flow downstream freely.

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