If you're unsure, you can check any bill from us which will show either 'metered water' if you have or 'water rates' if you dont have a meter.

If you have a meter, you are likely to find it near your property's boundary. Look in your garden (usually near the kitchen), driveway or the pavement outside. It's usually inside a underground chamber which is covered with a rounded black lid marked 'water'

1. Lift the outer lid using a flat-headed screwdriver. 

2. Remove the polystyrene cover if there is one. If there's an inner metal lid, pull it up to see the meter face. Remember to put this back when you've taken the reading because it helps to protect against frost damage.

3. Your meter should look like the one above. If you are sending us a meter reading, we need the black figures only - these record whole cubic metres (m3).

We normally read your meter every six months but if you want to or we have requested it, you can send us a meter reading online using the form below.